PRIVACY POLICY

Effective date: 19 May 2026

 

This Privacy Policy explains how Individual Entrepreneur Maria Eliseeva, INN 560301028386, OGRNIP 315631300043487, registered address: 13 Ulyanovskaya Street, Samara, 443010, Russian Federation (“My English Baby”, “we”, “us”, “our”) collects, uses, stores and protects personal data of users of https://myenglishbaby.com.

Contact for privacy requests: meb@myenglishbaby.com.

 

1. Who We Are

My English Baby provides access to an online platform with English language courses for children. The purchase and account management are carried out by a parent or legal guardian.

For the purposes of the GDPR, where applicable, we act as the data controller for personal data collected through the website and platform.

 

2. Personal Data We Collect

We may collect and process the following personal data:

• parent or legal guardian name;
• email address;
• Telegram or WhatsApp contact;
• account and platform access data;
• payment-related information, such as order amount, currency, payment status and transaction ID;
• communication data, including messages sent by email, Telegram, WhatsApp or website forms;
• marketing subscription data;
• technical data, including IP address, browser type, device information, pages visited, date and time of access, and cookie identifiers.

We do not intentionally collect the child’s name, age, homework files, photos, videos, audio recordings or learning progress as personal data unless such data is voluntarily provided by the parent or legal guardian.

 

3. Children’s Data

The platform is intended for children aged 0–12, but the customer is the parent or legal guardian. Parents or legal guardians are responsible for deciding whether the child may use the platform.

We do not knowingly collect personal data directly from children without parental involvement. If you believe that a child has provided personal data without proper parental consent, contact us at meb@myenglishbaby.com and we will review and delete the data where appropriate.

 

4. Purposes and Legal Bases

We process personal data for the following purposes:

• to create and manage user access to the platform;
• to provide access to English courses and video lessons;
• to process orders and payments;
• to communicate with customers about access, technical issues and course-related matters;
• to provide a free trial lesson or trial access;
• to send service messages;
• to send marketing emails or messages, where permitted;
• to analyse website usage through Google Analytics;
• to protect the website, platform and users from misuse or fraud;
• to comply with accounting, tax and legal obligations.

Where GDPR applies, the legal bases may include performance of a contract, compliance with legal obligations, legitimate interests, and consent where required, especially for marketing and non-essential cookies.

 

5. Payments

Payments may be processed through third-party payment providers, including Robokassa, Prodamus and Lavatop. These providers process payment data according to their own privacy policies and legal obligations.

We do not store full bank card details.

 

6. Marketing Communications

We may send marketing communications about My English Baby courses, offers and updates if you have subscribed or if such communication is otherwise permitted by law.

You can unsubscribe at any time by contacting us at meb@myenglishbaby.com or by using the unsubscribe option where available.

 

7. Cookies and Analytics

We use cookies and similar technologies to operate the website, remember preferences, analyse traffic and improve our services.

We use Google Analytics to understand how visitors use the website. Analytics cookies are non-essential and should be used only after consent where required by applicable law.

More details are provided in our Cookie Policy.

 

8. Sharing Personal Data

We may share personal data with:

• payment providers;
• hosting and infrastructure providers;
• email, messaging, CRM and form providers;
• analytics providers, including Google Analytics;
• contractors or staff who help operate the platform;
• accountants, lawyers and professional advisers;
• public authorities where required by law.

We share only the data necessary for the relevant purpose.

 

9. International Data Transfers

The website and database are hosted on DigitalOcean in Amsterdam, Netherlands. Some service providers may process data in other countries.

Where personal data is transferred outside the European Economic Area, we use appropriate safeguards where required by law, such as contractual protections and security measures.

 

10. Data Retention

We retain personal data only as long as necessary.

• account and customer data: during active use and up to 1 year after the end of access;
• payment and accounting data: as long as required by tax and accounting laws;
• marketing data: until unsubscribe or withdrawal of consent;
• support and communication data: up to 1 year after the last communication, unless longer retention is needed;
• backups: up to 6 months;
• technical logs: for the period necessary for security and troubleshooting.

 

11. Your Rights

Depending on applicable law, including GDPR where applicable, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of your data;
• restrict processing;
• object to processing;
• withdraw consent;
• request data portability;
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at meb@myenglishbaby.com.

 

12. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, encrypted connections, backups and restricted access to systems.

No online service can be guaranteed to be completely secure, but we take appropriate steps to protect the data we process.

 

13. Changes

We may update this Privacy Policy from time to time. The latest version will be available at https://myenglishbaby.com/politika.